Help Center - Getting Started With Your Account
Welcome to Grubbly! We’re thrilled you’re here.
It's no secret that we love people, pets, and the planet. We're dedicated to your success and satisfaction with feeding your fluffy ones exceptional feed and snacks that are both great for them and great for the planet. Lets get started!
Having an account with us will allow you to:
- View your order history
- Manage your shipping address
- Redeem your Grubbly Insider Rewards and apply them to your shipments
- Manage your subscriptions
More details about your account:
- Order history and rewards are connected to the email address used to place the order - if you haven’t been logged into an account when placing a new order, that's alright! We have you covered.
- If you have never ordered from us you can set up your account here: Set Up My Account
- If you have placed an order with us but didn’t set up a password you can do that here: Set a Password For My Account
- Forgot your password? No problem! You can reset your password here: Reset Password
- Due to the nature of our system, it is possible to have an active subscription without a password set up on your account. Finish setting up a password here: Set a Password For My Account
If you don't see your email from us check your spam or other folders. Sometimes they like to sneak in there!
Tips for Success
Use a supported browser that is up to date, some parts of our website will not render correctly if you're using a browser like Brave or Duckduckgo. Here is a list of supported browsers
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Ask questions! If you need assistance, one of our care team members would be happy to help. You can get in touch here: Contact the Care Team
- Take advantage of our blog collection, we have a ton of great resources and are always adding more to The Flyer
- Get automatic updates texted to your phone from the carrier you can sign up for FedEx Delivery Manager. It's free and will text you updates about all of your FedEx-fulfilled deliveries.
- Buy in bulk! Not only are you saving money on your purchase, but you are also making a kind decision for the environment. You can set your order to ship automatically at the frequency of your choosing with our subscription service.
Here's to brighter days! 🥂
- The Grubbly Team